About Kep Merli
Kep Merli is Albania’s premier luxury eco-resort, nestled in the coastal town of Ksamil. Spanning 28 acres along the pristine Ionian Sea, the resort offers a harmonious blend of world-class amenities and sustainable design, including a five-star hotel and a collection of extraordinary waterfront villas. Our commitment to excellence, impeccable service and eco-consciousness sets a new standard in Albanian hospitality.
Position Overview
The Hostess serves as a key point of contact for guests, ensuring a seamless and welcoming arrival experience. This role requires grace, professionalism, and strong hospitality skills to warmly greet guests, assist with their arrival, and escort them to their villas or accommodations while providing a brief overview of resort amenities. The ideal candidate is elegant, personable, and attentive, with a passion for creating exceptional first impressions.
Key Responsibilities
Guest Reception & Arrival Experience
- Greet guests with warmth, professionalism, and a luxury hospitality approach.
- Provide a personalized welcome experience, ensuring guests feel valued from the moment they arrive.
- Escort guests to their villas, residences, or hotel suites, offering a brief introduction to their accommodations.
- Assist guests with luggage coordination in collaboration with the bell staff.
Resort & Villa Orientation
- Offer guests an overview of villa amenities, in-room technology, and resort services.
- Provide information about dining, spa, recreation, and local attractions.
- Ensure VIP guests receive special attention and personalized service.
Guest Relations & Service Excellence
- Anticipate guest needs and proactively offer assistance.
- Handle special requests, inquiries, and concerns with professionalism.
- Work closely with the front desk, concierge, housekeeping, and F&B teams to ensure a smooth guest experience.
- Maintain a polished, elegant, and professional presence at all times.
Qualifications & Experience
- Previous experience in a similar role in luxury hotels, resorts, or hospitality settings preferred.
- Fluent in English and Albanian (additional languages are a plus).
- Excellent communication and customer service skills.
- Ability to multitask, stay organized, and work in a fast-paced environment.
- A polished, well-groomed appearance and a welcoming demeanor.
Why Join Kep Merli?
- Work at Albania’s most prestigious eco-resort.
- Be part of a dynamic, luxury hospitality team.
- Competitive salary and career growth opportunities.
How to Apply
Send your CV and cover letter to careers@kepmerli.com with the subject “Hostess Application”.