Waiter / Waitress

About Kep Merli

Kep Merli is Albania’s premier luxury eco-resort, nestled in the coastal town of Ksamil. Spanning 28 acres along the pristine Ionian Sea, the resort offers a harmonious blend of world-class amenities and sustainable design, including a five-star hotel and a collection of extraordinary waterfront villas. Our commitment to excellence, impeccable service and eco-consciousness sets a new standard in Albanian hospitality.

Position Overview

The Waiter/Waitress plays an essential role in providing exceptional service in both the restaurant and bar areas of the resort. This position requires excellent communication skills, a passion for hospitality, and the ability to work efficiently in a fast-paced environment. The ideal candidate will be professional, friendly, and attentive to guests’ needs, ensuring a memorable dining and drinking experience.

Key Responsibilities

Guest Service & Experience

• Greet and seat guests in the restaurant and bar, ensuring they feel welcomed and comfortable.
• Take food and beverage orders, offering recommendations and ensuring that all guest preferences are met.
• Serve food and drinks in a timely manner, ensuring accuracy and quality.
• Monitor guest satisfaction throughout their dining experience, addressing any concerns or special requests promptly.
• Provide exceptional customer service, maintaining a positive and friendly attitude at all times.

Operational & Team Support

• Collaborate with kitchen and bar staff to ensure smooth and efficient service.
• Ensure that the restaurant and bar areas are well-maintained and clean at all times.
• Prepare tables and set up for service, ensuring all necessary supplies are in place.
• Assist in the setup and breakdown of events and special functions when needed.
• Support other team members in the restaurant and bar as required.

Safety & Compliance

• Adhere to all health and safety regulations in food handling and service.
• Ensure that guests are served alcohol responsibly, following resort guidelines.
• Report any safety hazards or guest concerns to the appropriate department.

Qualifications & Experience

• Previous experience as a waiter/waitress or in a customer service role in the hospitality industry is preferred.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Fluency in Albanian and Intermediate English (additional languages are a plus).
• A positive and professional attitude.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Physical Demands

• Most work tasks are performed indoors.  Temperature is moderate and controlled by environmental systems; however, must be able to work in extreme temperatures like freezers  (-23°C) and kitchens (+43°C), possibly for one hour or more according to the needs.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.  
• Must be able to push and pull carts and equipment weighing up to 90kg frequently.

Why Join Kep Merli?

• Work at Albania’s most prestigious eco-resort.
• Be part of a luxury hospitality team focused on guest excellence.
• Competitive salary and career development opportunities.

How to Apply

Send your CV to careers@kepmerli.com with the subject “Waiter/Waitress Application”.